Typically responds within 2 hours
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Expected response times
- Order issues< 1 hour
- Technical problems< 2 hours
- Billing & pricing< 2 hours
- General enquiries< 4 hours
- Partnership & sales1 business day
Response times are during business hours (Mon–Fri, 9am–6pm GMT).
Before you reach out
These articles answer the most common questions instantly:
- How do I submit an order?
- Why hasn't my order been approved?
- How do I customise kit colours?
- How do I add a team member?
- What notification channels are supported?
Tips for a faster reply
- Include your order reference for order-related issues
- Describe what you expected vs. what actually happened
- Attach a screenshot if you're reporting a visual bug
- Mention your club name and your role (coach, approver…)